10 QUESTIONS YOU SHOULD ASK A SOLAR COMPANY

At Infinite Energy, we deal with our customers in a no pressure, honest and consultative manner and we have put out the challenge to the rest of the industry to do the same. Here are some questions that we think any honest company should be able to answer. If they can’t, think again about how secure your investment is.

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Does the company sell products from manufacturers who have a significant presence in Australia?

It will be very difficult to make a warranty claim against a manufacturer if they have no presence in Australia. Many Chinese manufacturers will ask you to physically send the panel back to China.

Infinite Energy only uses products from manufacturers who have a significant presence in Australia. Suntech, SMA, Conergy and Q-Cells all have significant operations and offices in Australia.

Are the Solar panels supplied and branded by a large reputable manufacturer?

Be aware of “self branded” panels where a local solar company sources panels and puts their own brand on them. You have no way of doing any research on the actual manufacturer, their manufacturing processes or quality control procedures. This is often a way of dressing up inferior low quality products.

Choose panels from large well known manufacturers where there is an abundance of information (and scrutiny) available.

If you can’t find a website on the panel, don't buy it.

Infinite Energy only uses panels from large, reputable and transparent international manufacturers such as Suntech, Conergy, SMA and Q-Cells. A small amount of research online will show that these manufacturers are the most reputable worldwide.

Are the Solar panels supplied and branded by a large reputable manufacturer?

All of Infinite Energy’s Solar Consultants are highly trained in recommending the best system to suit your needs. We don’t just sell standard systems but will tailor a solution for you.

Infinite Energy only uses products from large international manufacturers such as Suntech, Conergy, SMA and Q-Cells and we are 100% transparent when it comes to the products we use.

What Panel mounting system will be used?

The mounting system is a critical component of a solar system that is often overlooked when choosing a system – it should secure the panels for the life of the system.

Inferior mounting systems can pose a serious safety issue as time progresses.

Infinite Energy uses the top of the range mounting systems with all components exceeding Australian standards and using high grade aluminium components. Ask your solar consultant for a spec sheet on the mounting system to be used for your installation.

What electrical cables will be used in the system?

This is very important but an area where many solar companies will cut corners by using 2.5mm cable or 4mm AC cable (not DC cable). This can be a safety issue and greatly affect performance of the system.

Infinite Energy use dual core double insulated 4mm DC solar cable from the array to the inverter location.

4mm earth cable from array to Main Earth Neutral Link.

Does the Solar Company have a physical that you can visit?

Be aware of “back yard operators” who work from home and only use a PO Box address.

Will these companies be around for servicing or warranty issues in the long term?

Infinite Energy has significant operations in each state and you are more than welcome to come and visit us at any time.

Will the Solar company visit your home and provide a no-pressure consultation?

Purchasing a Solar system is a significant investment and shouldn’t be rushed. Be very sceptical of any company offering “today only” deals with high pressure tactics. Quality systems from reputable companies will be available tomorrow.

Be equally sceptical of any solar company that won’t visit your home prior to making a sale. Ask yourself what chance you have of getting them to resolve any issues on site after you’ve installed a system.

Infinite Energy prides ourselves on our honest consultative approach. We’ll visit your home to help you the best system to suit your needs, now and into the future.

We believe that by supplying you with complete and honest information about our products, our company and the industry, you will see that we stand out well above others in the industry.

Does the Solar Company run a significant operation with a dedicated in-house operations and service team to deal with any issues pre or post sale?

Selling a system is the easy part, installing to high standard and providing superior after sales service is the part that many companies neglect.

Infinite Energy sources most of our work from referrals. We do this by installing quality systems and looking after our customers.

After sales service is an issue that we take seriously and is what sets us apart.

Can the Solar Company give you accurate production estimates including financial projections such as return on investment and payback periods?

Be sceptical about nice rounded production estimates like “the system will produce 8 units a day”.

Infinite Energy uses industry recognized modelling tools using local meteorological data to provide production estimates so you can make an informed investment decision.

Does the Solar company provide on-site after sales service?

Purchasing a Solar system is a significant financial investment which will only pay off if the system produces as it should. Ask how the solar company ensures this happens after installation. Also ask if they provide on-site issue resolution of any problems.

Infinite Energy is dedicated to the operational efficiency of your system for the long run. We also have a 36 hour on-site issue resolution policy and keep you informed throughout the whole process.