* All comments listed here are genuine un-prompted testimonials from Infinite Energy customers who have installed solar panels in Perth, regional Western Australia, Brisbane and South West Queensland.
We’ve talked on and off for a couple of years about getting solar panels. With so many companies out there the process can become very confusing and the advice can be conflicting. It’s a large amount of money to outlay and you need to be confident that it will be worth it in the long run. We wanted someone to explain the process honestly and in layman’s terms. As soon as we met Chris Barnes we were pretty sure that we’d end up going with Infinite Energy, he listened to us and explained everything in a way that we could understand. Without losing the effectiveness Chris also managed to position the panels at the back of our house as visually we didn’t want to see them from the front of our house. We would confidently recommend Chris and the team at Infinite Energy if you are looking at switching to Solar, you won’t be disappointed.
Very impressed with the team at Infinate Energy. Relied on them to work out what was needed and quote and install After initial quote I had to take care of an urgent issue and asked them to leave me to sort out and contact me again in a few weeks. they did this and came back with a quote we were happy with. Every thing was taken care of regarding the paperwork and I found the whole experience very easy. Thankyou
I used Infinite Energy for my initial Solar installation in 2013 and was impressed with their professionalism. I have recommended them to friends and family since that time and recently engaged them to add a Tesla Powerwall battery to our system. Once again they impressed me with the quality of their work and have no hesitation recommending them any renewable energy systems.
I would not hesitate to recommend Infinite Energy to anyone. Their professional and courteous staff justify my choice of an Infinite Solar System. even visitors to our house comment on how good it looks. Great staff, Best Solar System!
Our property is shaded by a giant ghost gum which we were reluctant to remove (in truth the sole reason that took us so long to get on board with solar.) Infinite Energy offered up the best combination of inverter and panels to give maximum daily production within our budget. The installation team was fantastic and very knowledgeable. So far the system seems to be matching their predictions for energy production.
Everything handled professionally and in agreed timeframe. They took the time for a personal meeting with engineer to answer my technical questions. Also had a show room where one could see panels, inverters and batteries. Installation was done well and system is working brilliantly.
It was a very stress free procedure. From getting the quotes, to negotiating the price and getting the system installed it was trouble free.
The salesperson was very professional and had a very strong understanding about the different systems currently on the market which helped greatly in making the decision of which system would best suit my needs. The quote was sent when it was promised and was presented in a very professional manner.
The installation went without a hitch. The installers arrived a half earlier than expected, introduced themselves then proceeded with the installation. They were very polite and tidy and more than happy to go through the system with any questions I had. Customer service did everything from beginning to end. I could not be more happy with the level of service provided.
I engaged around 6 different companies for a Solar System, of the 6 companies I found Infinite Energy the easiest to deal with. Lindsey and the team were quick to respond to emails and to get tailored quotes back to me the same day. The quote that came back wasn't the cheapest, however through research I found it is best to avoid the ridiculously cheap systems and to rely more on the company's reputation. In saying that, the quote did come back competitive.
The installers on the day did a good job, I was told they would be on site at 7 and they arrived right on time. They got to work quickly and had everything installed, set up and cleaned up early afternoon. The workmanship is good and I have no doubt the system will last 20 + years. I also like their referral system for anyone you put on to them, you will get $100 and the person they sign up receives a further $100 discount.
I had 3 installers ring to give me quotes and of the 3 only 1 put me onto the fact that here in Wa you cannot go bigger that a 5kw inverter if you wish to receive the feedin tariff. Needless to say that one installer was the one that got our business.
Only installed last week so it will take time to be able to truly reflect on the quality of the products and how well solar works for us. But installation process and service to date has been very good, with an accompanying professional standard of paperwork. Signed up 2 days before Christmas, installation 3 weeks after they came back from Christmas break. This seems pretty good given that it's one of their busy times of year. App working and the Smart Meter (additional extra) is helpful in clearly showing our electricity use so we can adjust how we consume and get the best value from our system.
Sales/quoting process, was very good. Installation, very polite, tidy and punctual, the customer service was very good, they organised everything for me.
This is the second time we have purchased from Infinite Energy and each time their client services have been exceptional and their products have not disappointed us. The first system has paid itself off way before the indicated period we were told which proves to us they were not over selling their products.
The second purchase was a Tesla battery and now we remain mostly off the grid. We have more than 90% free power during the day that is even capable of running several split a/c units. The mobile phone app that is part of the deal is magic. For the first time where we can truly see our solar panels performance and manage our consumption to the point we were avoiding most days from taking any power from the grid. What we have is even way better than we were sold in my view and exceeds our expectations.
From the home visit by the Energy Consultant to the day of installation, everything went smoothly and as planned except that I was not told how to operate the inverter and how to read and understand the monitoring app. So it would be good to have the same Energy Consultant to have a follow-call and visit to make sure that the homeowner like me understand the system.
Effortless experience! The team at infinite we fantastic from beginning till end. We wanted a quality system and they delivered. Price is very reasonable for their products, quality and workmanship. Great communication throughout the whole process. Thank you Infinite!
Everyone we dealt with from Infinite Energy was polite, informative and willing to help. Can't go wrong with that combo. Infinite Energy certainly aren't the cheapest, but the quality of product and workmanship along with the professionalism of it's people is worth every penny. Thank you for a stress free experience.
Infinite Energy’s attention to detail and follow through was exactly as my neighbour explained to me when I was deciding on a good solar installation. He had an excellent experience and after sales service. I cannot fault the service, installation and post payment consultation process.
We were generally very happy with the installation - both the process and the personnel - and, at this early stage, the results appear to be excellent. Thank you
I would not go with anyone else! I had 4 quotes done from different company's and Infinite Energy came out on top. More expensive but you get what you pay for. I have 18 panels that produce the max amount for a residential building in WA I went from knowing nothing about solar panels to knowing everything! They installed on a brand new house 2 weeks after moving in and we have had massive down pours and not a single leak!
They had to come out twice as the first time is was raining and could only safely do the pre-work and attended a 2nd time on a more clear day to finish the install. They did mostly everything with western power and synergy and the little i had to do i just did in 2 min online with synergy. The install was done in April 2019 and its now Sep 2019 and I can monitor and review whats happening up there via the app on my phone... too easy. Would be using them again in future without consulting any other companies.
Thank you Lindsey. You and the team at Infinite Energy have made it so easy and uncomplicated for us to start saving money. We really appreciate your attention to detail. Thank you Kevin, South Australia.
The team at Infinite energy has saved me being locked into a scam deal from CyberPower Australia and I can't thank them enough for this. Infinite Energy actually cares about the people and their needs. I can't talk as a direct customer as unlucky me have had a CyberPower system already installed, but that did not stop Rory from Infinite Energy from helping me get out of losing thousands of dollars with the rip-off company. I will vouch for this company any day of the week. We need more people who cares about people and not how rich they can become from another. Thank you Infinite Energy for being a green company who cares about the people.
Very good information and service from Lindsey. Although the two installers arrived after the designated time, they were able to install 18 panels in an afternoon. Very pleasant and professional guys. The system has only been in place for a week so I can’t comment on any savings. I am aware that my spouse and I have already modified our power usage behaviour and so I am expecting good value for money in the future. Thank you very much Ann and Peter.
Justin the sales rep was very informative. The three guys installing the panels went straight to work, very pleasant, no lunch break, job was completed of 20 Solar Panels with a 5 kw Fronius Inverter. within seven hours, tidied up after themselves. Very pleased.
Lindsey and the team made our experience a breeze. Very professional service. Would recommend Infinite Energy to those who are thinking of installing Solar Power. A++++++++++ Peter and Helen.
Fantastic customer service especially from Jason Wiktorowicz , we were given three quotes and even though Infinite Energy were not the lowest we chose them, so happy that we did, the installation went as planned and the installers were very professional and knowledgeable, we got the right panels and inverter for us and our home.
It is a big decision as to whom to choose. But I know I definitely chose right with Infinite Energy. I received courteous and professional information and service all the way. I had my girlfriend come over when the rep arrived in case what he said was going to go over my head, or I didn't think to ask him something important, my girlfriend asked a few questions too, he was such a patient person he didn't mind me asking the same question twice, I knew nothing about solar panels etc. He advised me to read up on it all. I was given 3 quotes with Justin recommending one. I even rang him to double check on things, he was polite.
Mark and the team at infinite energy were brilliant in providing me with initial quotes, keeping me updated on new products as they arrived. Not once did I feel any pressure about purchasing a system as it was done solely on my terms. The quality of products are great, competitively priced and great installers. Would recommend Infinite energy to all and have already done so to multiple friends and colleagues. Thank you kindly
I chose Infinite energy as a result of a recommendation from a friend. the process from the first phone call to quotes and install was professional and am very happy with the product and the workmanship. The installers were polite and professional on the day. cant comment on after sales service at this stage. i never felt pressured to buy a system as some of the other company's did. I feel confident this company will be around for any probs that may arise in the future.
The right product recommended. No fuss arrangements with polite and friendly staff. The installation team where very efficient and informative. Really appreciated the informative rather than persuasive approach taken by some other sales consultants. Thoroughly pleased with the process and outcome, well done Infinite Energy team.
After a load of research I came across Infinite and a few other companies who could do a solar install for me. I received quotes from the various companies for the same size system but different branded panels and inverters. For a follow up to the quotes I received calls from the various companies. After the first phone call from Lindsey, I knew that I would be going with Infinite. They were not the cheapest but the quality of products they use, the service that Lindsey provided and the information that she was able to provide to me was amazing.
I decided that the slight extra that it would cost me for the better panels and inverter, it was never going to be any other company. The install was completed promptly and on the day that we had booked it in for. The guys who completed the install were helpful and friendly. The followed up to make sure I was confident with the system, and helped set up the smart meter for solar tracking. Overall Fantastic company, excellent service and great products. 5 stars.
Overall, I am very satisfied with Infinite Energy for the following reasons: excellent sales approach, no pressure, great information pack. excellent selection of equipment options for installation and installation design. very favourable pricing. minimal delay from acceptance to installation. attention to correcting installation issues. I have recommended Infinite Energy to friends interested in solar and will continue to do so.
We were recommended Infinite Energy by friends who had their system installed 5 years ago after they had researched many systems by other companies. Even though Infinite Energy were not the cheapest quote we received, we were happy to go with them due to the professionalism of our consultant Rory and the information given to us in regards to the best panels for our home.
The installation of our system was faultless. Yon and his team were very efficient and friendly. We have only had the system installed 2 weeks ago, so cannot comment on after sales service should any issues arise.
Very happy with the quality and warranties offered on our panels and inverter. I think they are one of the best in the industry. IE were always courteous and professional to deal with, I would highly recommend this company for your solar needs.
From the first phone call very helpful and explained everything made by job easy and the system was installed 2 weeks later no problems at all thankyou highly recommend!!!
We are so pleased to have chosen Infinite Energy to install our solar panels. They were very professional and extremely patient with my numerous phone calls for more information. Gary Dunn and the team bent over backwards to install the specific panels we wanted (not their regular panels) and I was constantly kept updated with the progress of the installation. We did our due diligence with a range of companies and it definitely paid off. Basically it was a very stress free smooth process. I will be happy to recommend Infinitely Energy to others - great work Infinite Energy!
Best quality solar panels used with top quality installation backed up with a fantastic sales and service team. What more do you need.
Its such a joy when you come across a company like this. Quoted on exactly what I wanted - so they did in fact listen to what I needed. I mention this because others did not. They provide a few options that met my needs and explained why they had included these and how they would meet my requirements. Their prices were competitive and the quality of products were excellent and backed by sensible warranties. The installers were fantastic. They spent time explaining what was to happen and where things could be placed. They understood the issues and the site difficulties and we agreed on the details.
Then the installation proceeded quickly and neatly. I'm very pleased with the result. The PV array was installed well within the time frame quoted. There were no hidden charges. It is working exactly as anticipated. A minor problem arose with the online process for doubling the inverter warranty and this was solved overnight by the national support team. This is so important to me. When problems arise (rarely I hope) I want immediate and effective responses. Looking good, very good so far. Looks like I may have picked the right company this time.
Infinite Energy were efficient, knowledgeable, extremely pleasant, trust worthy and made the whole process as easy as possible for us.
Excellent service, helpful and informative. friendly and prompt install. Always prepared to help with any questions that I had regarding products and results.
Excellent service from beginning to end - very happy with my choice to go with Infinite Energy
Infinite Energy were fantastic. The people in the office/over the phone were extremely helpful. The installation team (West End Electrics) were very professional and tidy. Easy going experience.
Infinite energy sent louis to speak with us about our solar plans he was informative honest and friendly we shook hands and made the deal right there and then they installed within 14 days and it was done with no fuss extremely no mess and works 100 percent the way louis stated I’m a very happy customer would I recommend already have and will continue to do so.
Thank you for providing a professional, efficient and cost competitive service. I am pleased with how streamlined the process has been, from quote to installation. I would recommend giving Infinite Energy the opportunity to provide you the same quality of service that I was given.
From start to finish Infinite Energy provided a seamless process. Chris the consultant was excellent, his knowledge was second to none. Sam and Luke were also excellent with the installation, they kept me informed all the way. Office staff were also very approachable and nothing was too much trouble.
Great service from start to finish of job. Yet to receive our first account from Synergy but having downloaded the app we are please our 3kw system is going well, producing around 10 to 20kw per day. Infinite Energy did a great job from the start of the process to the fellows who installed the system, they were very professional.
Update 10th Jan 2019 Just received our first account and are very pleased to report we only paid $8.00 for this account for 52 days and received a credit back for our unused power, very impressed with the system, thanks again Infinite Energy. Update Feb/Mar 2019 62 days account payable $21.00, WOW and an all electric house, very impressed with system, Thanks Infinite Energy.
Had a 3kW system installed by Infinite energy in early March and so thrilled with our experience! From sales to installation the communication and execution has been professional and helpful.
The company representatives were polite, knowledgeable and suggested the options available to us. They did the installations on time, cleaned up after they installed the solar panels, and were reasonably priced. Infinite Energy did an initial installation for us, followed by a subsequent upgrade with more panels. We are satisfied with their work.
Had our solar (5kw) system installed by Infinite Energy December 2018 and very happy with the service and quality of installation. The staff involved from sales to installation were friendly and professional. Waited to complete the review post the first 'full' synergy account and we are very happy with the result.
Infinite Energy installed our solar panels 6 months ago and we are very happy with the service they provided. Daniel was very helpful in discussing our requirements and answering queries. The installers were efficient and polite. Our first power bill was considerably lower than the one for the same period last year. We have no hesitation in highly recommending Infinite Energy.
Great service providers, friendly, professional, on time! Lovin my solar panels!
Great service and great savings on our energy bills. I would highly recommend Infinite Energy to anyone thinking of have solar panels installed.
Easy communication, honest, factual info and options provided.
Infinite Energy have undertaken 2 major solar projects for us in 2018 (one off grid, the other almost off grid).
They did an amazing job on both occasions and we couldn't be happier with each outcome. The installations were quick and faultless.
They have a great team. I recommend Infinite without reservation.
Mark Stevens provided all the information that I needed to find my way through a fairly complex assessment of the relative merits of the many market offerings and the likely savings from a residential solar PV system.
In the end, I chose Infinite Energy because I was convinced of the quality of its recommended products and installation service. I could not say the same for some others that offered lower cost systems. Although my system is only 6 months old, I am happy with my decision and would recommend Mark and Infinite Energy to friends.
I have checked out many companies offering residential solar system before taking the plunge to contract it with Infinite Energy after a few round of clarifications with Energy Consultant Daniel Overd. I have even visited their office at South Perth. Quality of solar system equipment, workmanship and reliability are major consideration apart from pricing and company history / experience.
I am glad that Infinite Energy guided through the application and installation processes to make it effortless for me. Very happy to see the inverter generating maximum energy of 5 kW most of the time from renewable resource. Now I can run the ducted air conditioning full blast, spa etc in summer without worrying of hefty electricity bill.
Kudos to Infinite Energy.
I am very pleased with the whole experience with Infinite Energy and Mark. Mark is always at hand to answer queries.. even now... long after the installation.
I own a two storey house in Quinns Rocks WA. As such, my useable roof area was very limited. This fact alone stumped the other suppliers.
Mark came up with a solution and choices of panels that fit the available space. I am getting a max of 22 units per day right now from 10 x 327W Sunpower panels (7 North facing and 3 west facing).
I was very happy with my dealings with Infinite Energy's consultant Justin Paul who was very knowledgeable, helpful and patient in answering my many questions and follow up queries.
Zack and his crew from West State Electrical installed the system and did a great job including providing practical solutions to challenges faced at time of installation.
I am also very happy with the installed solar system (6.54kW Sunpower & 5kW Solar Edge system) which is performing well and in fact is exceeding the guidelines provided by Infinite Energy.
Had our system installed today, dealt with Infinite consultant Jarrad, guided and informed us from start to finish, no pressure, just help and advice in making the right choice for us.
Thanks Mark and all the crew at Infinite Energy. We're really happy with our system and how smooth the whole process went.
We were provided with great information on all our requirements and products before going ahead with the install which made everything stress free. Thanks!!
I've just had a PV solar system installed but Infinite Energy. I've dealt with Louis Stone and must say I'm totally impressed with his timely and detailed responses that have also satisfied my enquiries 100%.
The installation went very well and now I'm waiting for a sunny day or two to see how effective the system is relative to expectations. From my experience so far, I would recommend Infinite Energy to anyone.
I can't praise Mark, Hiro and the support team at Infinite Energy enough for their great customer service.
The whole process from 1st contact, to in home consultation and competitive quote, efficient installation and superb after sales service has been first class. I would highly recommend the team at Infinite Energy.
Great experience. We found Mark to be very knowledgeable, answered all our questions, gave use a number of different options suitable to our needs and was not at all pushy.
The install guys turned up on time and did a thorough job. The system has been working very well for us. No complaints.
Nothing but good! Louis Stone did a fantastic job consulting, not selling to us. He came prepared and presented the best and varied options.
We eventually installed a 6.6 kw system. Everything went pretty close to predicted. Nothing hidden, no surprises. Installation crew were professional, worked safely, and left the site absolutely spotless. Five star service.
I was uncertain about getting solar to begin with. After speaking with several Solar companies and being unimpressed with all of them, I didn't really think Infinite Energy would be any better - despite the good reviews I'd read about them (I like to make my own mind up). Thankfully, I was wrong. The Infinite Energy consultant, was very professional and friendly and gave me the information I needed without pressuring me into making an untimely decision. I peppered the consultant with questions through several emails, but he always answered them patiently and honestly, and sometimes within an hour or two of my sending them. Now that's customer service! My installation was scheduled for 5 Dec 2017 and that's exactly when it took place. The installation team arrived in a very timely manner, and the work was undertaken quickly, professionally and they also patiently answered the questions I had. After the installation, whenever I've had any correspondence with the admin staff, they've always been helpful and approachable so I will not hesitate to recommend Infinite Energy to people in the future just based on that alone. Thanks Infinite Energy!
We looked at a number of companies and options where price seemed to be the only difference, they all promise a "No Hassle" installation and operation, which might be true? Basically we were totally confused which company to go with and had reached this stage twice before over the past few years! We ended up choosing Infinite Energy on a gut instinct which we believe turned out to be the right one as every stage of the installation was performed in a most professional and courteous manner with minimal hassle to ourselves. We would have no problems recommending Infinite Energy to others!
Due to the layout of my house roof I was keen to install as many panels as possible onto a shed and patio roof. Two other companies declined as they were worried about damage to the tin sheeting during installation. Infinite Energy arranged for their Installation Contractors to come out, undertake a full site measure and confirm they would be able to proceed with maximising the use of the shed roof and install without damage. All went according to plan with no problems.
Thank you for your prompt and efficient service.
Infinite Energy has been superb right from the very beginning.
Everyone whom I have dealt with has been knowledgeable and helpful through the whole process.
We appreciate the excellent work and look forward to an enjoyable and happy energy saving with solar system.
Very satisfied with consultant and workers that installed product and electrician as well.
The installers were professional and efficient and were always happy to explain about the installation and exact location of the panels. The lead tradesman gave me good advice about the location of the Fronius Inverter. They appeared to work well together. At first I thought that the lead operator was the only solar electrician when in fact two of them were accredited solar electricians which was reassuring.
I chose Infinite Energy due to the professional manner of the sales team, all of my questions were answered with direct binary responses with nothing to hide. While not the cheapest system on the market when comparing like for like components with other installers, I got the sense that Infinite energy would provide me with a quality install with quality components from start to finish, to date they have delivered and I am very happy with the final install.
I did want to report that I was impressed with the professionalism and demeanor of the contractors who installed our new system today. The contractors who installed the Infinite Energy system next door yesterday were from the same company and were also impressive – they all obviously knew what they were doing, dealt with each other respectfully and were pleasant to have around. I will pass that information on to anybody who wants to know.
Today Ashley installed our solar system. He was extremely professional and polite. Thank you to everyone involved. I have been very pleased with all aspects of this purchase. Well done, very efficient, clear informed process and good customer service.
My Sales consultant Dean Robert is excellent. He not only gave me Premium System ( Sun Power Panels, SolarEdge Inverter, LG Chem battery) , he gave me enough time at my house to explain everything. I am very happy with my Premium System as well as the service team at Infinite Energy. I would like to mention Christy Argent who worked hard with SolarEdge to fine tune the system performance.
Very happy with the whole process, we wanted a company that could prove it had an Australian presence and would be able to respond to any issues further down the track. We feel Infinite energy meet all our expectations and are well placed to provide an ongoing support service if and when we need it.
Dealing with Chris Barnes and the team at Infinite Energy, including the installation team, has been a pleasure and I am looking forward to many years of solar power generation. All my questions about the expected performance, installation process and operations were answered with great insight and knowledge... Chris knows his stuff! After 2 months of operations the system is performing pretty much spot on what was estimated during the consultation.
Great products knowledgeable staff. Professional communication and top rate installation.
We are so glad we picked Infinite Energy to install our solar, Justin and the team were excellent throughout and so professional. Everything was explained to us from start to finish in terms that we could understand. We would recommend Infinite Energy to anyone contemplating having solar installed.
I would recommend Infinite Energy for all your solar needs. Consultant Jordan Croy was very informative, answered all my questions and helped me choose the right system for my needs. Installation was very professional and performed in a timely manner. After sales service is excellent . The system the Solar Edge 5 kw system I chose is performing well and well above my expectations. I am very happy with my choice of Infinite Energy and the system I chose.
Well presented website, prompt response and professional attitude in dealing with a customer. Very good communication through emails. Knowledgeable and open consultation in person. Good price for quality solar system. Kept promise and installation schedule. Very efficient installation team. Very good follow up. Would recommend to anyone.
The home consultation was informative and we were advised on the best system for our home. Once we agreed to purchase, administrative process was very smooth. The installers arrived when agreed and completed the work quickly and efficiently, cleaning up after themselves. They explained the process to us which was easy to follow. Once the connections were made, and our panels started working, I was able to track the harvested energy on my easy to use app. Its very exciting to learn that today, we generated enough power to run 87 light bulbs for an entire day! Very happy with our choice to go with Infinite Energy.
I was very impressed with all my dealings with Infinite Energy, can't think of anything they could improve.
Outstanding customer service from everyone involved, the Energy Consultant was very knowledgeable, the Installers were efficient and Admin staff very prompt in sending documentation and answering questions.
A big selling point for me was the way that Neil responded to all questions, both during his initial visit and with my many follow up questions as I researched the equipment and our options. There was never any pressure to secure a sale, at all times I felt comfortable that I was getting good information and he was working with me to help design the best system in my price range.
Extremely happy with the installation of our Solar Panels- from Neil and the office staff, to the boys installing. Couldn't have picked better people to deal with. And, they managed to install the panels on the only dry day amongst all this wet weather- very impressed. Thanks again.
I'm very happy with my new solar system from Infinite Energy. It is performing to expectations and I am looking forward to saving on my future energy costs.
I was very happy with the service that Infinite Energy provided from start to finish. Their consultant was very courteous,friendly and knowledgeable. Was never pressured throughout the process. Their installation team were very obliging and took a lot of care with my roof.
Great company to deal with. No chasing for a sale and no excessive sales pitch. Very impressed with the quality of the Solar Edge products and with the Power Optimizer aspect. Producing a lot more power than I would have expected for its size. The staff are very knowledgeable and pleasant. I was kept up to date throughout the process. Have already recommended to friends and family.
My experience with Infinite Energy has been amazing, from sales, admin, finance and even the installation team. The design showed some panels on the east side of the roof, but the guys were happy to work with me on the day to make sure all panels fitted on the north facing section of the roof, which will ensure the maximum power generation.
The Fronius is amazing, even for a techie like me it does everything i could possible need it to do, I don't even need to interrogate it for data as i can configure it to push data anywhere in the world!
From start to end Infinite Energy provided us with professional service. They were informative and patient with explanations prior to sign up. The installation happened exactly as we were told and the installation team were excellent. They were efficient and polite in all they did. Thank you.
My experience with Infinite Energy was remarkably good with no stress and so far there after sale service has made me very comfortable.
We were very happy with not only the quality products used by Infinite Energy, but all communication, and the installation team were amazing! They were polite and very efficient, we felt very comfortable that they were doing an excellent job of the installation.
Among the plethora of solar energy companies seeking our business with advertised "special deals", I fortunately came across the Adelaide-based solar quotes website, which answered many of my initial queries. Although I had already obtained 3 quotes - including from Perth's major energy suppliers - I could not decide between them until my queries about "quality" were answered by the solar quotes website. Infinite Energy (which hitherto I was unaware of) was one of 3 reputable suppliers nominated by the solar quotes website for me to obtain additional quotes (bringing to six in total). Although the quote was higher than the others I received, I was swayed by the quality products on offer by Infinite Energy (consistent with the solar quotes website) and the professional documentation provided by the sales consultant about the company and the products. The rest is history and so after only 2 weeks, I feel I have made the right decision. Now if only the sun would shine.
What a great experience, from my initial contact with the energy consultant through to the completed install. The energy consultant was great and never tried to push with most expensive system but rather listened to my requirements and ideas and came up with multiple suggestions and ideas, which we then talked through. It was never a hard sell, so i was really comfortable with my final decision and will be going back again in 4 years when I am off the high feed in tariff for an upgrade. The install team were great, especially as I had a few extra challenges in that I was in the middle of renovation where a pre-built 2nd floor was going to be dropped onto our house and the team came out early to do some cable pre-lay and then came back again for the final install on another day. Quick and were very accommodating as there were other tradies on site as well. Great experience overall.
Great genuine tier 1 products only. Salesperson was not at all pushy and was very informative.. Following an inverter issue infinite contacted me frequently with up to date info. Would highly recommend as a company for solar knowledge and install.
I would like to thank Infinite Energy for another excellent job, well done. The whole process was like clockwork. I will and have already recommended Dean Roberts to friends who are looking into solar.
The experience was very smooth from beginning to end with all involved. Very professional.
I was impressed with the response and technical information as well as the prompt step by step delivery and installation. The installation was provided a week early and on budget.
From the initial contact with Jarrad to installation the entire process was hassle free, we are very happy with the end product.
I spent a lot of time researching and checking panels, inverters and most of all the track record and reviews of suppliers. I was impressed from the outset with Infinite Energy in their products and experience - scoring high over all factors. They did have competition - I had shortlisted three suppliers. I favoured a local guy with similar products to Infinite Energy. But when challenged, even he had to admit Infinite Energy were supplying state-of-art products, better than he could supply, and at a very competitive price he couldn't match. And the reputation of Infinite Energy in the marketplace as designers and installers was exceptional. I am pleased to say they met every expectation, the installers were very professional, the products are performing flawlessly and efficiently, and follow-up from both Infinite Energy and the product manufacturers (SolarEdge) has been superb.
Everyone I dealt with at Infinite was very helpful courteous and professional. The whole process from start to finish was very smooth.
Infinite Energy's representative was punctual and articulate in providing us with the information we needed he was happy to take the time to make sure that we understood the key information that was provided in the documentation. Communications between us and Infinite Energy's administration was friendly & efficient at all times. The installers were a treat to observe - no fuss, no bother and knew exactly what they were doing, in & out in about three hours. Not least of course the price was competitive, Infinite Energy certainly lived up to the recommendation we had received in every way - give them a try!
We are extremely pleased at the ease of effort and smooth operation from start to finish in deciding to buy some solar panels with you, and thank you for your professional yet personable approach.
The whole experience from consultation to installation was very professional and hassle free. Happy to recommend Infinite Energy to others.
Well organised, customer focused service from the beginning to end; product knowledge and service are of high quality.
Jarrad was very helpful, explained about solar and the systems very carefully, was very friendly and we felt that we were never pressured in any way at all. All in all a very nice and knowledgeable person to deal with. Thank you Jarrad.
The sales consultant found out what our needs were and presented us with three options which would meet those needs. He then worked with us to tweak the package we selected, so that it fulfilled all our requirements. I am a retired installation contractor. I always strove to maintain very high standards. The installers were terrific, in that they met the highest standards in every regard. I am happy to recommend Infinite Energy. They are true professionals in their industry. They listen to your needs and then deliver. You end up with a leading-edge quality system, individually tailored to your requirements, at a very competitive price.
I had a very bad experience with another Company (seven replacement inverters in 12 months) and only wish I had gone with Infinite Energy in the first place. It is with great relief that I now have a system that I feel I can rely on. Also getting a good amount of KWh per day for this time of year. Very happy with the installation process and the installers. Thank you.
Can highly recommend Infinite Energy! The sales consultant was very well prepared and knew more about WA's laws and regs regarding solar which helped making an informed decision much easier when it came to installing a system that was also battery ready. Installers were professional and the finished install we had done on both houses is faultless.
Very knowledgeable, could answer all my questions, some I didn't even know to ask. I didn't feel pressured at any time. I just liked the way David presented himself and the company.
Infinite Energy were highly professional and provided frank and open advice on solar systems. The quote was within expectations and our questions answered promptly. The end to end sales and installation process was easy and we were kept informed throughout its progress. The installation team were excellent and acted extremely proficiently and professionally. Anyone seeking to engage a highly competent and professional solar company should look no further than Infinite Energy - a superb team.
The whole process was professional from beginning to end. Cannot speak highly enough of the consultant and the installation team. The consultant, installation team and office staff were courteous professional and friendly. The whole process was carried out in a timely manner. We would recommend the company to anyone interested in going down the process of installing a solar return system.
Well organised , customer focused service from the beginning to end ;product knowledge and service are of high quality.
Our old neighbors recommended Infinite Energy as they were getting Solar panels installed. I made an appointment with Jordan Croy and he was so full of information and really knew his equipment inside and out and you knew he was passionate about the system and his knowledge was extensive. He made us feel at ease with the way he spoke and was always quick and friendly to return phone calls if we had any questions. Also mentioning to go to the office if we wished to see the system they used. Also not afraid on the competition if we were to get another quote. We were very happy with all aspects of this process.
The process from ordering the system to installation was seamless and professional. Infinite Energy personnel were very helpful and knowledgeable and we felt confident in selecting the company.
Chris Barnes knowledge and the supporting presentation was the reason for using Infinite Energy. The other quotes and presentations were more along the car salesman style and not sure I could trust what they said.
It was the second time we installed solar panels with Infinite Energy. Professional service, good communication. Quick response to emails and questions and the whole install went without and problems. They coordinated everything with Western Power and we had to do nothing. Thank you very much. We'll recommend them to other friends.
The consultant spent a lot of time to answer our questions and design the best system for a difficult location. The installation went smoothly and efficiently and really nice blokes who knew their stuff.
Infinite Energy were thorough and reliable. I never felt pushed to purchase but all my questions were answered promptly and accurately. They provided exactly what they said they would, in the time frame stated. My experience of them was as a thoroughly professional and reputable company with good quality products and polite responsive staff.
I was very happy with the advice I received from Louis about different options for my solar installation. He explained the options in detail, provided quotes for each and answered my questions in a timely and knowledgeable fashion. He also provided helpful advice on the financial evaluation of the investment.
Recommended by a friend and glad that he did. Everyone knew their job and the installers were excellent.
Jordan is a great salesman, went above and beyond by coming out to us a few times more than normal. He’s very knowledgeable and informative. the installers were also very efficient, they were clean and tidy. I have absolutely no hesitation in recommending Infinite Energy as a solar company and will be doing so to anyone that asks about solar. Thanks.
I recently filled up a feedback survey about our recently installed solar power system when I commented on not being able to set up the remote monitoring. I am pleased to say your technician has been today and has set it up for me - all is now working perfectly and I am very impressed with the product and the installation and follow up service. I am very happy to recommend your company and it's services to others.
Hello Peter, Hope this email finds you well. I can’t remember ever looking forward to my electricity bills, but now that my last 2 have been less than half the cost for the same period the year before, It’s almost as much fun as anticipating Santa! Given that I have your company and your first class customer service to thank for that, this is what prompts my email to you today. A colleague of mine is very interested in panels for her house, and after hearing me extolling the virtues of both the technology and my experience installing it, was very keen…
From my initial enquiry to when the installation was completed, very happy with the service and follow up, very professional outcome, just need plenty of sun now.
Mark and the team from Infinite Energy were professional, courteous, well informed and great to deal with. Informative without being pushy, it made us feel very confident that we were getting the right information and left to make decisions after the consult. Our installation was performed by a great team who were fantastic, left no mess, friendly and efficient. Our system is working great and we have definitely made the right decision with our solar system. Thanks Infinite Energy!!!
I was impressed with the professionalism of the Infinite Energy team from my initial phone call, the salesman's visit to my home, the office staff and installation team. They answered questions, made suggestions and followed up when they said they would. The installation team were courteous and carried out the installation to a high standard cleaning up after themselves. Not the lowest quote i received but by far the best materials used and no pressure put on me to accept their quote. Would highly recommend the Infinite Energy team.
Very happy with the representative and the installers and the product.
I found you to be a very professional and well organised company. I am very happy with the level of service and the product.
Hi Louis, I was just thinking about this and telling Peter and Neil how excellent it was and to make sure they ask you for Daryl and his two chaps, they did an absolute excellent job from start to finish. A highly organised team, consistent and efficient hard working guys, their quality of work was impeccable, very good communicators and giving me updates, highly respectful team, no mess whatsoever the place was cleaner than it was before. I expected broken tiles as a normality, not one and I gained a couple of spares, how about that. I didn’t know they were there and I had absolute trust in them and you know me Louis I’m into the detail. We could do with similar experienced and skilled professionals in our organisation. Please pass on my thanks and recognition of their great effort. “FANTASTIC JOB ”
Excellent service and a quality system has been installed. I wanted peace of mind that the system would work with no glitches or problems, its nice to be able to go away and know the system is meeting my requirements trouble free. Further more, it's also peace of mind to know the consultant who recommended our system, lives local should there be the need to have something looked at.
Our experience was outstanding.
We would certainly recommend Infinite to anyone who is thinking of installing a unit, the consultant and the installers were of the highest calibre.
I am extremely pleased with the service I received from Infinite Energy. You were by far the best sales rep that I dealt with from the 5 companies who provided quotes; the Installation team were efficient and faultless, and although I had some niggling issues to initially get the smart software running, Jake provided excellent technical support that quickly solved these problems. Well done to the whole team, good service such as this is becoming harder to find these days. Thank you.
Was very happy from the first time that Jarrad walked through my front door. Would highly recommend him to anyone whose interested in getting solar panels.
Jarrad was extremely knowledgeable and enthusiastic about Solar PV. I can highly recommend him.
From receiving my initial quote, I delayed making a decision for almost a year. My main concern was that I really didn't want an installation team on my flat tin roof. I needn't have worried as the team that installed my system were some of the most professional tradesmen that I have had at my home. The system, as recommended by James, has exceeded my expectations and is producing more power than I imagined. Since installation our daily energy consumption from the grid has dropped by 56%, an astounding result which will result in substantial saving on our energy bill. I would have absolutely no hesitation in recommending Infinite Energy to anybody who is contemplating installing a solar PV system. Your company has exceeded my expectations both in the conduct of your consultant, the install process and the performance of our system. Keep doing what you are doing!
Infinite Energy would have too be the best company I have ever dealt with. James knew his product offered three systems no pressure and placed the system where I wanted it understanding my reason for the placement even though it was not the perfect placement. The system was installed earlier than I expected and hassle free. Has now been installed for 6 weeks and has dropped my power consumption from 13 units per day to 4.6 per day with no change off routine. Because James explained how the three would work and the end result I choose the larger system and now so glad I did. Not only is my usage down the exported power is well over a $ per day. Have also noted that the output is more than the graph shown in Infinite brochure. Waiting for winter to see the output and if I can and hook up a battery to even get a better than perfect result.
Very satisfied with the service and installation.
Prices and quality are worth it and good service, will recommend friends!
Infinite Energy offers the best quality system and price in the current market place. I am more than happy to recommend this company to anyone who wants a high quality PV system for their home.
G’day Finn and crew, It is so relaxing sitting back and enjoying our new solar system that was installed on Tuesday, especially yesterday when the Australia day temperature in Perth reached 42 degrees and we were not paying extra on the electricity bill with the air-con going flat out along with all the other appliances. The installers engaged by Infinite energy were polite, professional and did a really good job with everything hooked up, explained and running sweetly before they left. The salesman David McKay and Caroline Connolly in the office were easy to deal with which added to the positive experience of dealing with Infinite Energy.
I’d like to say that from having Dean Roberts come out and spend the time explaining the Solar, with his expert advice and depth of knowledge was far superior to any other company that gave me quotes. Dean was a pleasure to work with and told the truth, no lies about panels and systems like others did. What I didn’t understand Dean was able to put in clear language where I did understand, he took the time to work out the different machinery I use in my workshop to design the correct system for us. He stayed in touch after the initial consultation and helped answer a few question I had. From the experience and straight answers Dean gave me, it was clear that I wanted Infinite Energy to supply and install the system. The day of install the 2 young electricians were on time, neat and tidy and well manured. They completed the job to perfection and cleaned up after themselves with nothing to show they had been here, except a very professional panel installation job on my roof and inverter to exactly where I wanted if fitted in my garage. They did not break a single roof tile and even showed me a photo of a cracked one on the ridge cap before they started, so they fixed it for me. My new 20 x Sunpower 327W Mono panels and Fronius Inverter are working to perfection. I have already given the details of my Infinite Energy Solar system to a few friends that are keen to get Solar fitted, and I would have no hesitation recommending Infinite Power to others.
Dean was a pleasure to work with and I know if I have any questions in future he'll be able to help me.
We had numerous consultants come out to sell their products and Jarrad was far better than any of the rest he was very knowledgeable about the product.
I contacted Michael when we were interested in having solar installed at our home. Michael then provided a spreadsheet with a number of options to us with a few different size systems and panels. Michael was extremely helpful with his expertise where our decision was made a lot easier with his help. Whenever I speak to anyone about solar I advise them to contact Michael as he will be able to assist them.
A friend referred me & before I did anything I looked at your website, all the information there & the reviews of previous customers. Michael Dichiera came to see me & I was very impressed with his approach & in fact the whole process - he gave me all the information I needed to make an informed decision & I never felt under any pressure to buy. He was very easy to contact when I had any further questions - thank you Michael & everyone else at Infinite Energy I have spoken with - it was a really positive & stress free experience. I will happily recommend you to anyone who is thinking about solar power.
In my case, the sale process was conducted by Steven Richards and passed to Justin Paul for the installation. Both were very helpful, Steve in the initial negotiation phase and Justin in finalising the installation and handover. The installers made every effort to clean up at the completion of the installation. I am happy in the knowledge that I have a quality system backed by a professional team at Infinite Energy. After consultations with four separate solar power providers, It became apparent that my knowledge of this industry was at best, limited. Whilst all providers gave me a comprehensive insight into the pros and cons of installing solar power, it was Infinite Energy who convinced me to award them the contract.The main reason for my choice was that I am always cognisant of the merits of quality, not just price and to this end Infinite Energy presented a proposal that gave me confidence I was dealing with a company that would provide commitment to high quality and service at a competitive price.
No fuss and trouble free installation, all team members very helpful. I was impressed with the professional approach to sales, supply and installation of the system, all queries were answered and the result was a problem free excellent installation.
I just installed 5kW solar PV system with Infinite Energy and this is my second time using their service. Good consultant, good and informative installer, well arranged installation and good price! Thanks for Infinite Energy for delivering good works on my two different units.
Very happy with the prompt, efficient 'no pressure' response to our initial enquiry. Everyone we encountered at Infinite Energy, was friendly and efficient.
Infinite Energy has installed a quality system at a competitive rate, I shopped around for quite some time to get a good system and I couldn't be more pleased with the service and system provided by Infinite Energy. Thanks
The staff of Infinite Energy well presented, polite and professional throughout the process.
Excellent help with system selection, no hard sell, price competitive, quality seems good and installation was quick and efficient. Thanks Infinite Energy!
The experience has been highly professional and client focused. I've been very happy indeed with my dealings with Infinite.
Excellent sales person, installers neat and tidy, knowledgeable and all done on time.
Excellent knowledge & no pushy sales technique, highly professional. Exceptionally professional service from sales to install, couldn't ask for more. Thank you for making it so easy.
Was happy with Infinite Energy after my system was installed three years ago , ( also a unit at my partners house). We were pleased with the company and did not bother to get a quote elsewhere as we believed, from previous contact, Infinite Energy was a reputable company that to our knowledge had been in business for at least 4 years.
We have installed solar panels in our previous house. Louis was the consultant, we liked him & your product which is why we came back to you when we moved, we didn't even bother to get any other quotes.
We found that Jordan was not the pushy salesman that we have come across many times in this case and other cases. Our meeting was relaxed, he was comfortable to talk with and full of information and guidance. Jordan made it really quite easy for us.
I had previously had a number of different sales consultants visit, but none of them had the expertise or straight forward honesty that I found with Jordan. Daniel and his men were very efficient and professional, and helpful to meet my needs with regard to the final positioning of the solar panels. I found Infinite Energy a very professional company and were very helpful from office staff to sales consultant and including the installation team. I thank them for a job well done in all aspects of this installation. Thank you all.
We are extremely happy with the purchase of our Infinite Energy PV solar system, from the initial consultation and quotes, through purchase and installation to follow up, Infinite Energy has been extremely professional and helpful while not being too pushy and allowing us to weigh all the quotes we got. Installation was organised and on time and the installers were very helpful and did a great job considering the number of panels 6.5kw. They explained how to read the inverter and website for setting up wireless connection and site for organising warranty documentation for extra warranty on inverter. Infinite Energy has since followed up with additional documentation. Although our first bill has arrived, due to our installation being in the middle of its billing period, and the added cost of western power meter change over, We can already see that our next bill will be greatly reduced by the new system.
Very well informed consultant suggested a tailor made system for my awkward location. Documentation and installation went smoothly and as scheduled. The system is up, running and working well. Easy to read information from the Fronius inverter. Waiting to see my first electricity bill with interest after installation. Well done Infinite Energy.
Both of the installers were really nice guys even though their knowledge and ability is the important thing it is still great when they so friendly and courteous to older clients like us. We were particularly happy with all of our dealings with Infinite Energy, right from our initial inquiry to the completion of the installation. I am amazed that the panels are generating a little electricity even on an overcast, rainy day. It would seem that buying the best panels has a distinct advantage.
Hi Fiona, Louis, Caroline, Please pass on my thanks to everyone involved in this job including the installers. We had some minor challenges, but overall it has been a pleasure to deal with you all. Rare to see a team with this level of professionalism and commitment. I will certainly recommend you to others.
Rob was the coordinator, he made things very clear and there was no fuss. The crew were efficient and went that little bit further to get every element right, aesthetics included. You couldn’t tell where they’d been, except for an inverter on my wall and panels on the roof. Good experience all ‘round and they should be commended for it.
Professional and informative staff that are happy to go the extra mile to make sure that your needs are met. If I knew that it was this easy, I would have contacted Infinite Energy some years ago.
Infinite Energy could not be any better, how do you improve on perfect? The consultant was friendly and personable, with no question too silly to be answered, made sure I understood the answers I was given and clarified where I didn't. No hard sell, just gave me the facts and let the product sell itself. The Admin side of things all I can say is there is several large companies that could take lessons from them about customer service. The installation team were brilliant and knew the product well, again no question was too silly to ask, they answered everything I could think to ask. Rating ... 12 out of 10.
It has been a premium shopping experience with Infinite Energy for a solar PV Installation. Their website and showroom coupled with switched on informative people at all levels enabled my wife and I to make an informative decision on our purchase. As a result, my wife and I have been totally satisfied with the full process and already enjoying the benefits of being comfortable in using our electrical devices to full advantage. Infinite have shown full confidence in their ability to provide a premium value service by requesting feedback and suggestions on improving their business. This company has got it together.
Your company has been most informative, transparent with customer service from Matt Wallwork and the installers from West State Electrics have absolutely “Aced it all”. I am a very happy customer – Thank you very much.
A Friendly professional service of a quality solar product. I would and have recommended Infinite Energy to friends one who has installed herself. Looking forward to the $100 referral reward they offer too.
The thought of looking for an appropriate solar energy provider was daunting to say the least. We didn't know much about solar energy and had heard a lot of different stories about panels, installations and costs. We began by searching the internet and found that Infinite Energy had excellent reviews, and decided to use them.The service we received was presented in a friendly and professional manner and allowed us to make an informed decision as to what was best for our needs along with the associated costs/rebate. We were given step by step information of when and what would be happening and were notified by the company on a regular basis of times, dates and duration of the work. On completion, we were very happy with the fitting and look of the panels and the compact, neat and easy to read inverter. We cannot speak highly enough of the quality of service we received for Infinite Energy. We are now waiting to see how much the next Synergy Bill will be, and will let you know the outcome.
I was very happy with the sales rep's professional attitude and 'consultative' approach in selling to me. He understood my needs and helped to match the appropriate system to meet my needs. He was extremely easy to deal with, and was comfortable that his system wasn't the cheapest on the market, but that it provided great value when you take into account the quality of the product and the service offered from Infinite Energy. I did a heap of research about the different providers, and Infinite Energy came out as clearly one of the best in Perth. I am very happy with the choice I made to go with James and Infinite Energy, and would happily recommend them.
James was very professional, and was clearly the best of the reps that I spoke to. He was knowledgeable but very humble in his approach. I train sales people for a living and he was excellent. Would happily recommend him to other parties.
Very professional. Knew what we were getting for what price and what it would do. All staff contact both over the phone and at home was friendly and very professional.
The sales person was very good and easy to understand. Made us very comfortable and answered all our questions. The installation was nice and easy and simple and the job according to my husband was done very good.. overall very happy with their work.
The entry consultant was extremely helpful and did not play games. He answered all of my follow up questions and the installation went without a hitch, on time as promised. The company was a pleasure to deal with in all aspects. Some companies I inquired with kept harassing me with 'special discounts that would not last unless I signed up on the spot.
I did my research before purchasing my solar power system , and had a few in house consults, I knew that a couple of the companies that I had through were not up to scratch. When Mark from Infinite came over it was easy to see the difference not only in the quality of product also that he was genuine in helping to get the right system on the roof that best suited our consumption demand. Being Clean Energy Council Approved Installers as well showed the companies commitment to their clients. I have no hesitation in recommending every aspect of our install with Infinite and thank Mark personally for starting the process off the way he did.
Thank you Infinite Energy for the terrific service throughout the sales and installation period, the sales representative (Mark Stevens) was polite, knowledgeable and very patient, always returning calls and e-mails expeditiously. It's good to see a West Australian company with such a positive attitude and professional service. The process moved through the various stages very smoothly. The installers arrived promptly at 7:30am and after briefing me on the procedure they got stuck in. I've been in the electrical industry myself and can honestly these boys did a very neat and professional installation and their housekeeping during and after the job was perfect. Anthony made sure I was happy with the product and install before they left site. Choosing Infinite Energy from the huge list of Solar PV suppliers and installers was a definite plus of me and I will certainly recommend your services to others.
I researched several solar company's and chose Infinite Energy due to being locally owned, their work in the commercial sector, quality components and their own installers. I spent the day with the installers: an electrician, his apprentice and a laborer. They new their stuff. No cutting corners. A top job. They didn't take breaks and made sure everything was spot on and cleaned as they went. Due to the changeover I received a bill from Synergy and although the system was running for only 2.5 hours.....I received a rebate. If you're really serious about solar don't skimp on your system, both in size and quality....and install LED lights.
After responding to a cheaper solar provider, I felt pressured and was given deadlines to agree. I searched for online reviews and found many very critical reviews. I read many positive reviews for Infinite Solar. I contacted them and was provided excellent service from that point onwards. Although I paid more, I am convinced I have better quality equipment and have already seen evidence of a better customer service. I would recommend Louis and Infinite Energy to anyone.
Infinite Energy struck me as a professional company, sourcing reliable equipment. The installation contractors worked well and did a good and tidy job. I would not hesitate to recommend them.
I believe everyone involved from start to finish presented very well and provided a great customer service experience. I would be happy to recommend your company to friends and family.
Louis was a long way better than your competitors' representatives. He was in his own words "not a salesman" and provided information in a helpful way without pushing. I am an engineer and I really appreciated his way of explaining what was being offered. I was pleased to contract with a direct, honest, competent and competitive company.
Fantastic service from the start to the finish...Really professional and friendly. I would recommend them to my friends and anyone interested in solar power.
I appreciated the informative "No Pressure" manner of your representative and the competence of the whole process. These were high priority in the decision making process as I was subjected to considerable "pressure" to the point of it being almost fraudulent by another company. The other company attempted to procure a sale by getting me to "sign" an I-phone page without informing me that they were in fact attempting to get a contract signed. Even if the product difference was so great I would have accepted Infinite Energy as the supplier based purely on integrity and honesty.
I loved the fact that the consultant I dealt with loved the company he was working for, respected his boss and the quality product they were selling. The communication between the company and myself was excellent And I had a small electrical problem which the company dealt with straight away. The Electrician who came to my home, was very pleasant and most helpful. Great to be using good quality contractors who have the same work ethic. I will be referring as many people as I can to this company Keep up the great work and service.
From the very beginning,my first meeting with Chris,the whole process has been very friendly and professional.All processes and steps have been explained and,pleasingly,undertaken on my behalf by Infinite.Really has been about as simple a process as I could have imagined and hoped for. The installation team were on time and worked almost without any interference from the time they arrived till the time they left. And the follow up call from Chris after installation was well received. All in all,a fantastic process provided by a very friendly and professional team.
Hi Justin, Just wanted to say thank you to you and all the Infinite Energy team involved in our purchase of 5 KW solar panels which was installed yesterday. A big thank you also to the installer Karl and the electricians, who were friendly and courteous at all times. Thanks again.
I just want to say the 2 guys that installed my solar did a fantastic job both are very nice and friendly and professional. If you could pass on my thanks to them please. Thanks.
Happy Customer! Several months in to my solar installation I wanted to not only thank Infinite for the enhancement they have made to my house and life, but the quality of their staff and installation team. I’m glad Gabor helped me see that a larger system, in my particular circumstances (I’m at home for 70% of the day), would be more beneficial than the nominal bill offset mechanism I was originally looking for, and my installation is exceeding the panel performance output that Gabor provided that was specific to my house type, location and panel manufacture. Leann was very flexible in keeping me on the hook (I procrastinated for months) and Caroline acted over and above to pull various things together for me, hunt down a somewhat obscure document that I wanted relating to my panels, etc. I’m not an easy customer but Infinite stood out in responsiveness over other companies I got quotes from, who wanted to spend the time to answer the Qs I had. A friend has advised that Google Earth Hong Kong has updated its satellite shots, so I now have a photo from space of my new solar installation – put on only in September 2015 – which I am very happy, and very smug about. Well done, Infinite!
Thank you for a fantastic customer experience in dealing with Infinite Energy. From your prompt response to my initial enquiry; patience in dealing with my questions; competitive offering; efficient administration and clear communications; amazing installation in 42° heat; and this quick follow up, everything has been very well done. Congratulations.
I also would like to record my thanks to Infinite Energy for an overall professional job. From Mark in sales, to you in administration and the installation team of Ashley, Ken & Ben.....job well done. I am now happy to recommend you to other potential clients.
Just a quick email to let you know how happy we are with the install of our solar system. Dan and Blake did a great job, nice and neat and a very quick installation and they were great guys, easy to get along with. Thanks again.
We were very happy with our purchase of a soar system from Infinite Energy. From first contact they provide a professional and informative service. Their consultant was very responsive to follow up questions and helpful in assisting to clarifying and explain some of the often difficult to understand and misleading information on various sites. Once we made our decision to purchase through Infinite the arrangement were handled efficiently and faster than I had expected. Installation also occurred faster than expected and on the day the system was up and running within three hours of the installers arriving who also arrived at the time promised. A very positive experience from start to finish and I highly recommend Infinite.
Infinite Energy were easy to deal with, knowledgeable and assured in the quality of their product and service. I'd done a good amount of research myself beforehand and the consultant knew his stuff. He encouraged me to get other quotes and suggested key things to ask about as well as key things to look out for. There was absolutely no pressure from them. So once I had a few quotes I came back to Infinite Energy to do the job as I was confident they would do it well. They weren't the cheapest but to my mind they were worth the difference.
Sales guy was low pressure, very friendly and very knowledgeable. Was happy to talk over email for a month or so while we decided on what sized system we wanted and what brand we wanted to go with.
Couldn't have asked for a more helpful & friendly pair of installers. They represented themselves, their company & Infinite in a very professional manner.
Exemplar service, supply, installation and site clean up and all within established delivery framework. All Infinite staff were professional, courteous and knowledgeable. I would highly recommend them.
The whole approach from Infinite has been most satisfying, being an electrician myself & an ex State Sales Manager with Clipsal, I was a little apprehensive having electrical work done on my patch. However my fears were unfounded as the sales pitch from Louis was excellent & the installation was absolutely excellent. I have recommended you to my daughter & also my son & brother, both of whom are building new houses.
Great product, great service, great outcome. Very happy and would recommend to anybody.
It was down to Solargain or Infinite Energy. I decided to go with Infinite Energy as you have better products. The sales person was really good, he was not pushy and that made me comfortable dealing with your company. My system was installed in just 3.5 weeks after signing the contract. Your installers were really good. The quality of the installation was top notch and they cleaned up before they left. I was a little apprehensive about getting solar system installed previously but your company made this easy. Quality products, quality install, great service. I highly recommend Infinite Energy.
Very efficient and reliable Company. Would not hesitate in recommending this Company to anyone interested in Solar Energy. Enjoyed dealing with your company everyone was efficient and we were kept up to date with everything. Well Done!
The guys that came out to do the installation were fantastic. They were professional, polite and very clean and considerate. Thank you for employing such great people.
Dear Louis, Good news the job is complete including the wiring in of the Smart Meter. The boys did a brilliant job very professional and approachable. I was consulted right throughout the job. Couldn't be more happier with your very excellent customer service.
First point I make to is that this is an unsolicited comment. From the get-go, I was very impressed with the prompt response for a quote. (I think the young man was Ryan. Very knowledgable about the product). We made enquiries about other systems but Infinite won our business. System was installed September 2014. We had a 'problem' with the Inverter, registering a fault code. I called David McKay who made immediate enquiries with Fronius and the matter was resolved without hesitation. Recently, a 'problem', again related to fault codes, was detected. I called and spoke with David again, and he advised a course of action to identify the problem. So to rectify the 'fault', Infinite Energy arranged for a technician, Gabor, to do a service call, and he was able to identify a problem at the meter box, and not to do with the Inverter. After sales service has been excellent. I strongly encourage potential buyers to have a conversation with Infinite Energy.
Was very pleased with the entire process. Had the consultant visit the house and talk us through the different systems which helped make up our minds. Couple of weeks later got a call to book the install. Install was carried out in a timely manner and system functionality was demonstrated and has been working perfectly since.
Would you like to provide a testimonial here? I bought a 5.2kwh Fronius symo 5 system with Canadian Solar panels. I am very pleased with my new PV system. Its transformed my house into a mini power plant, almost in one month its produced nearly a thousand kW. I'm estatic. I expect to never see a bill again. And thanks to the additional smart meter I'm able to view my system's ongoing data on my tablet. I personally thank Dean Roberts for the professional service given. I highly recommend him to anyone looking for a new solar system. Thank you Infinite Energy.
We are only too willing to provide a testimonial as in my opinion it was without flaw from from initial contact to panels and system being fitted. The Office dealt with me in a most efficient and polite manner. Dean the representative provided all technical data in a very one to one personal way . The best part was the fitters who worked without complaint on a very hot day, even then when the system was bought on line I was not rushed when given a overview of the system and what I needed to know. Infinite Energy organised the new meter and from start to end it was less than 3 weeks. We seem to be getting a good day Kwh upload to grid. I would without hesitation recommend Infinite Energy to anyone but would add its best to do your homework on the system that suits the individual needs as it helped understand what is I was told . The rep made it all understandable.. Thank You.
James gave us a call after an initial consultation had to be cancelled due illness. Arrived on time gave us exactly what information we need to make a decision. More importantly gave us the time to shop around for quotes. Replied to all my questions via email and finally settled on a system. Installation booking happened a lot quicker than expected and was installed within the time frame explained. Very happy with the service expertise and workmanship of Infinite and their installers. Now we are just waiting for our first bill to compare our savings. Thanks Infinite Energy.
Dealing with Infinite Energy has been easy. The team know their products and only offer quality products for a reasonable price. They offered serveral options and indicated likely power output of each. They are not the cheapest however the products are well known, represented in Australia and have good warranties. The application and install process was well managed and without drama. The system has been running for about a month and appears to be producing the output predicted. If web based monitoring is important, make sure you know what's required to get that working. I still do not have this working as I cannot provide a strong enough WiFi signal to the inverter even with a network extender.
Infinite energy provides a complete service from start to finish - every step through the "Solar PV" process went smoothly and without fuss - a shining star. There are many other companies in WA who have so much to learn from infinite energy.
The whole process was very professional and pleasant from start to finish . The sales rep went to great lengths to work around my busy schedule to arrange a time to discuss the system that would best suit my requirements. The office staff were friendly and informative. The installation crew were polite, neat and produced a top class installation.
The negotiations with Justin, were to say the least "Protracted". His unfailing patience, knowledge of product, were exemplary, each step along the way, if he was not sure of details with regard to my questions, he lost no credibility, by advising, he would research and get back to me. This was achieved in a professional and timely manner . There were times when I thought I pushed him a little hard, he went about our business by applying "good old fashioned courtesy and service". His post installation help has also been exemplary, he does your company "Great Credit" At any appropriate time in the future I will have no hesitation in recommending Him and your company. Thank you Justin.
I would recommend Infinite Energy to anyone looking for a reliable, efficient and professional company. From quote to installation - all done in good time and no hidden costs.
Literally every step of the way with Infinite Energy has been professional, courteous, friendly, quick and easy. The (high quality) products are working a dream, and I'd recommend them to pretty much anyone. A pleasure to deal with.
Very happy with my 5 kW system. I'm generating 30% more power than friends/family who went with Chinese gear. The installers where very professional. Top company to deal with.
The whole process from start to finish was very professional and any minor issues were dealt with in a fast and professional manner. I would recommend Infinite Energy to anyone.
The whole process was easily undertaken, with information when required. Phone calls were answered promptly, explanation to a "laymans" questions were answered in language I could understand.
We were very pleased with every aspect of getting a solar PV system through Infinite Energy. The sales consultant was very knowledgeable and honest about the relative merits of various brands of panels and inverters and did not seem focused on just selling the most expensive (or most profitable) system. We had a wait of 11 months between our initial quote and then being in a position to go ahead with the purchase. At no point during that time were we contacted by IE or pressured into making a purchase, when the time came to make a purchase the cost of the systems had reduced and that discount was passed on to us. In addition the installation was conducted very professionally and neatly and the installers were respectful and courteous. All in all a premium service at a competitive price (the cheapest quote we had). I've recommended IE to any friends and family considering PV purchase.
Many thanks for the installation I couldn't have been happier with the service Rob provided he's a true gentlemen with outstanding quality of work.
It was a pleasure to have Infinite Energy to Supply and install our Solar system. Thanks.
I have now used Infinite Energy twice to install solar PV systems - Once on an existing house and the latest on my newly built house. Each time the service and install was the best I've found. As I was an electrical contractor I am aware of how the install should look and Infinite energy installers were extremely neat and cleaned up after themselves. (I thought I was the only contractor like that!).
Justin Paul was very good on the knowledge of the solar panels and how it worked with your energy company. Were well informed of the progress by Infinite as we were building and a new house and had organised the solar panels well before they were required.
Professional and all questions answered fully. No agenda to sell any particular product but rather select products to suit our situation.
Justin was very courteous, answered all our questions and was the only rep who did not push us to sign up on the day. We would like to say how pleased we were with our meeting with Justin after a couple of other reps had attended. He was very informative, professional and not at all pushy. He left us with a brochure of information and gave us time to make up our mind.
I can't speak highly enough of our installers. I've worked quite a bit around electricians and trades but our installers were amoungst the best I've seen. Very curtious to us, excellent neat instalation and left no rubbish when finished. Our 5.2kw system turned out 1100kw through July and Aug. It's already putting out 34kw on a good day in early Sept, which is very good for this time of the year. We couldn't be happy with our system. I researched providers, panels and inverters for several weeks and was confident in knowing enough to get four quotes - and understand them. I chose Infinite Energy in the end because they had good quality products and they were a local company. They also rated highly. This gave me confidence in their workmanship and back up service. We chose a 5.2kw system with REC 260w panels and a Sungrow inverter. The installation was first class -well laid out, quality racking system very neat installation of the invertor and switches. All rubbish was completely removed. The contractors were very courteous to us and efficient in their work. I couldn't speak more highly of them. Our system has been in for over 3 months now and works very well. We are just coming out of winter in Perth (early Sept) and the unit is producing 34kw on a clear day with a high of 19 degrees and it's very impressive on cloudy days with only a few hours of sunlight.
I was particularly impressed with the installers, (Matt Hurley and the electrician who attended previously to sort out panel locations). They managed to hide all cabling in wall cavities and as the installation went into a second day, I was able to inspect the roof brackets/cabling before the panels were installed. They did an excellent job. The installers were very supportive of and accommodated any concerns that we had. They had to replace the circuit breakers and RCD's in the meter box to accommodate the the solar switch and it was very well done.
We could not be happier with our experience of Infinite Energy, the whole process has been a pleasure. We were kept informed of what was happening and at what stage we were at throughout the entire process. Even co-ordinating the change of meter by Synergy was handled for us. Every contact was met with a friendly and courteous response which coupled with the efficiency and obvious expertise resulted in a stress free project. It only took fourteen working days from the signing of the agreement to the completed installation which was in itself amazing. We would not hesitate to recommend Infinite Energy as a first class company to deal with. Well done.
Totally professional from start to finish, great quality product and a great price. Very happy with the install and power production so far. On the strength of my experience I have recommended Infinite Energy to lots of my friends, many of whom are serious considering ordering systems. Jordan was great. He was just the right balance of informative without being pushy. The installers Eddie and Kenny were awesome, great guys who did a really neat professional job. Heaps of power being produced, very happy.
The products (PV array and inverter) were top quality, at a competitive price and were installed at the agreed time without fuss by pleasant tradespeople. A minor software glitch that became evident after installation was fixed promptly.
Just a quick note to say that the team that did the installation today was fantastic. They arrived promptly this morning, ran my wife and I through the process and got on with the job. Once finished they tidied up, ran through the system and procedures and made sure we were happy before they left. Three very professional and personable guys. Please pass on our thanks to all involved.
Many thanks for the efficient service provided by the team and great installers. So far the system has been performing well and I love being able to watch the power output from my app wherever I may be. I just wish the clouds would go away! I will certainly be pleased to recommend Infinite Energy to any one I know who may be considering installing solar panels.
Just like to say the installation went in without any issue and it was all cleaned up when they left. Any query I had was answered and I would recommend Infinite Energy, it works really well. We are happy with the output of the product.
I took up an offer on Facebook to get three quotes for solar energy. Infinite Energy contacted me first. Before any of the others contacted me I did some research and found Infinite to be local, very experienced, including Government contracts and were offering first class equipment. I set up my appointment with them. The other two businesses contacted me eventually, they were from the Eastern States, even before seeing the Infinite Sales Rep I had made up my mind to use Infinite. I was not disappointed from the Sales to the Administration to the Installation. The Government Rebate was looked after for me by Infinite so I did not have to bother with any paperwork. I am now the proud owner of 22 Solar Panels and am for once looking forward to my first Power Bill since the installation. Thank you to the Infinite Team.
James Elliott was outstandingly good, and the information and the manner in which it was provided was excellent. I met with seven representatives from various solar companies before deciding on Infinite Energy, and most of their presentations were decidedly unimpressive - offering poor information, high-pressure salesmanship and/or lack of value-for-money. By contrast, James was fabulous.
The solar system was installed and commissioned this morning as arranged. Rob and Marty did an excellent job and were particularly thorough. They were very efficient with the installation and kept me informed so kudos to them!
Hi Guys, just wanted to relay to those concerned, the excellent job by the team that installed my system yesterday. They went the extra mile! Well Done.
Just like to say a thank you for your help and knowledge in our recent purchase of solar power with Infinite Energy. Really pleased at how the whole process went and how it was conducted. I've since recommended you to two different people so hopefully you get some more business. Thanks again.
Very professional and friendly. Good recommendations on the placement of the inverter plus dealing with my congested switch board issue. A very efficient installation process done by Infinite Energy - a positive experience from start to finish with everyone involved. I will and have already recommended Infinite to others.
Very happy with the process and impressed with the up-to-date technology, the different choices and the computer generated roof. Excellent Price and Service. Very happy with the prompt installation. Have been referring family and friends. Thank you and much appreciated.
The team at infinite energy clearly outlined options for my house and ways to maximize productivity and budget.They answered my queries and questions with back up information to put my mind at ease that I was purchasing a reliable and reputable and backed up system.The instillation was conducted in a neat and orderly manner with them double checking placement of panels and invertor. I am happy to recommend them and have already to friends and neighbors that have asked.
Hi Infinite Energy, thanks for your professional service. I have got the product I wanted at a great price and on time. Can't ask for more than that. Great customer service.
Infinite energy has great quality products at a great price, install was done promptly and the system looks great, we are producing close to 5kw of power in peak times and its the middle of winter, we have only been connected for 3 days but we are very happy with it all so far. Michael Dichiera was the deciding factor of us choosing this company and has been very helpful from prior to purchase - to purchase and even after sale service.. We are happy to recommend this company to our friends.
I really don't offer praise unless it's truly warranted, but James' knowledge of solar was second to none, I started with a handful of questions, and he answered more. A very painless and more importantly non-pushy sales process. After researching and procrastinating for four years, I was lucky enough to choose Infinite Energy to provide my 5kw system. The whole experience from the highly knowledgeable non-pushy sales, to the incredibly quick and professional installation could not have gone more smoothly. It's now been installed for a month, and I couldn't be happier, I even received an upgraded inverter from the one I was quoted, at no extra cost, which recently told me I generated 4.4kw in July!
Great service and a great product make Infinite Energy hard to beat.
It was a pleasure dealing with James. He listened to my requirements and provided the solution I wanted. He was knowledgeable and courteous. They did a good job and I would recommend them to anyone.
I have dealt with Louis and Infinite Energy previously and was very happy with the service, advice and products, which is why I have again chosen Infinite energy. Again I have experienced satisfaction with the service and products.
Good communication and not pushy. Installer was very professional and did an excellent job he did have a couple of set backs that he overcame without fuss. Very pleased with the whole service from sales through to installation, can be recommended.
Did not pressure us into purchasing without allowing us time to make a decision to proceed with the purchase. Dealing with Infinite Energy was a pleasant and stress free experience. They provided enough information to allow us to decide, with confidence, on a system that suited our requirements. All the staff and contractors we dealt with were professional and well mannered.
To the Infinite Energy Team, well done all of you. I am extremely impressed from the initial contact I had with your company going through the process of organising our new solar system for our home and the installation today, every step of the way was painless for me as the customer. To be honest when I saw Infinite were Commercial and Residential, I thought their main priority would be Commercial and as a home owner I would just receive "another quote" boy was I wrong ! I was really confused with what to do, which way to go, as we had a failed system on our roof from a previous company. The person I dealt with and would like to really thank was David McKay in your south Perth office, what a great asset to your company he is. He actually listened and was full of advice and help, I hadn't even signed up with Infinite and yet he was going out of his way to help me with a no pressure sales approach. David looked at all my options, helping me with decisions on what would work best for me and my circumstances and any questions I asked were answered promptly and with the advice I needed. Lets be honest, as you do, I shopped around but all the other companies gave us quotes but were lean on their advice, and only rang back to see if I was going to sign up. They really did not sit down with me as Infinite Energy did and go through MY scenario based on what I needed. All I felt that the other companies wanted to do was sell me an off the shelf system. The service and advice that I received from David made me feel I was dealing with the right company right from the start and the fact he was so helpful given mine was a little tricky, and not a normal run of the mill request. Personally I felt he enjoyed the challenge and went far beyond what I expected from a solar company who again I must reiterate had not even won my business yet. Today I had my system installed, the two guys who turned up were on time (unheard of these days) and installed my system in a professional manner, they cleaned up after themselves, took all their rubbish away and did a great job. Before leaving they talked me through the inverter (menus etc) and asked if there was anything else that needed tidying and if the old system which they had taken off my roof was stacked in the right place etc. Basically they were not going to leave until they knew I was 100% happy that they had tidied up and the job was complete. I can now sit back and relax in the knowledge that my whole system is backed by a great company and product. if you are thinking of solar, I have absolutely no hesitation in recommending David McKay and the Infinite Energy group and will do so to anyone considering a solar system. If there is anything like an employee of the month etc, I would like to nominate David for all of his hard work and excellent customer focus and again thanks to all concerned.
I was confused about the quality of solar panels on the market and took it upon myself to do my own research on the Clean Energy Council’s website to learn more about what makes a good solar system including the panels and inverter. I was especially interested in the difference between German and Chinese solar panels. I also learned the importance of choosing a registered supplier – this is a must! When I first contacted Infinite Energy, Rohan McGlew was incredibly helpful in clarifying any vagaries around buying a high quality system. What Rohan was saying matched exactly what I’d found in my own research on government websites. This was very comforting to know. I may have done more research than the average buyer, but everything checked out when talking with Rohan. We spoke to other solar companies but struggled to get definitive answers. It took me many months to decide to go solar. I went with Infinite Energy because of my experience with their sales staff as well as the fact they seemed to be very big on Commercial Solar – this said to me they are big time operators. They are not just tacking on solar energy to their main business. We originally chose a 5.2 kW solar system and found the process of upgrading to a more powerful 7 kW system very easy. We now have 29 panels on our house. This allows us to have enough power to run our pool as well as the house. We’ve had solar since November 2013 and the electricity savings have been fantastic. We’re on track to have the system paid for within the time frame suggested and notice a few other neighbours have solar panels on their roofs as well. I would definitely recommend Infinite Energy because I never felt like I was being pressured into a sale and Rohan’s expertise in answering my many questions instilled in me much confidence.
I would like to say Duan showed me to be honest person with a professional approach in making the sale for my new Solar PV System, If I didn’t think that, he wouldn’t have made the sale to me. The boys that installed the system on Wed 15th also showed to be efficient / professional in these works then gave a detailed run down on the operation of the system plus some general discussion. I will recommend others in the Town and surrounding districts on the comments above on the sale and installation by the people involved above.
Duan, thank you very much for the team you sent to my house to install my solar panels and inverter. Eddie Martin and Greg were very professional in their attitude and workmanship from what I observed. Eddie clearly communicated what needed to happen and the best way to make it happen for the best result; even calling to advise of broken tile which I appreciated and he fixed. I will keep an eye on it. Also I thank you for your time in guiding me through the process and the information you provided. I will be able to recommend Infinite Energy to anyone looking to have this sort of work done.
May I take this opportunity to express my awe at both your and the installation teams’ professionalism and commitment to excellence. It’s very rare that companies from the office to the installation team work with such fine-tuned competency to the point where I feel it would be a great shame not to let everyone know when it works so well. Please pass my gratitude to all who were involved in making it such a seamless and efficient process.
Hi Jordan solar system up and running. We would like to take this opportunity to thank you for your assistance in choosing our system and guiding us through the process.The installation team were excellent chaps to deal with and their workmanship has proved to be of a high standard. Once again thank you Jordan and thank you Infinite Energy. We would have no hesitation in recommending your self Jordan and Infinite Energy to other consumers.
May I take this opportunity to express my awe at both your and the installation teams’ professionalism and commitment to excellence. It’s very rare that companies from the office to the installation team work with such fine-tuned competency to the point where I feel it would be a great shame not to let everyone know when it works so well. Please pass my gratitude to all who were involved in making it such a seamless and efficient process.
The installers have just finished up installing the system and just letting you know they did a great job. They were well organized and very professional in their work and customer service. The whole process of dealing with infinite energy has been a very positive one and we thank you guys, Justin especially, for your patience and honesty with all my questions. I will definitely recommend you to anyone that asks.
Justin was very good, not pushy as some other companies, answered all the questions, gave good information.
I found the whole process plus instillation went really swiftly and was very professional.
After some time deliberating over solar systems for our home we were won over by Infinite Energy purely for the fact that the sales representative, Justin visited our home and provided us with a full range of packages and pricing. He was on time, polite, professional and listened to and understood our needs. No other company was prepared to conduct a visit. After we had reached our decision to go with Infinite, the rest of the process was made easy with full support from the team, the installation was done quickly and efficiently with no mess left behind from the installers. Thank you Infinite Energy.
Since contacting Infinite Energy I have had nothing but courteous advice and explanations on how the solar system works. The installation was very professionally completed in a matter of hours and the site left in a clean condition. I would highly recommend Infinite to anyone.
I am emailing to thank your company for the excellent service that we have received. We were extremely impressed with your two installers Yon and Shane who were very professional and very thorough with their explanation of the solar energy system. Once again thank you very much and we would highly recommend your company to any prospective customer.
Hi Laura & Louis, Just to let you know that I have been very happy with the heat pump installation. Everyone have been very professional and efficient in fitting this new system for us. I'm looking forward to having the solar panels installed next. Thank you!
Most impressed with this service from Infinite Energy from day one with Sales to the installation. I was kept informed of the progress of my job. The professionalism of all employees is a credit to the Company.
I would like to thank Infinity Energy for their amazing service from start to completion.
We would like to mention how pleased we are with the professional job done by the three installers at our home, on the 17 March 2015. They worked from 7.00 am till after 4.40 pm to complete the full installation in the one day, and throughout the day they confirmed various aspects of the job with us to ensure we were happy with the decisions, such as the placement of the inverter in the garage. Their workmanship was second to none and the neat way they went that bit extra to hide cabling and fixtures etc. is very much appreciated. We believe the job presented some challenges but they cheerfully tackled all obstacles with good humour as well as cleaning up neatly at the end of the day. Please pass on our thanks to them.
Thank you David for your sincere help in this matter. I also would like to say that when ever I phoned your company the people have always shown interest in my problem, have never been rude to me or shown any sign that I was a pain in the butt, therefore I appreciate all of the Companies employees and hope business is going in the right direction. Thank you again.
Good Morning, I would just like to comment on the excellent service we have just received from James de Santos. As we had been previously recommended to your company by two of our neighbours, we looked into your showroom on Friday 6th March - really just to enquire and weigh up the pros & cons of proceeding with this expenditure. After a short time we were cordially greeted by James. We explained our position and he expanded fully all the different types of solar products on offer, how they were manufactured and guaranteed and then which model he thought would be best for us. At no time did we feel under pressure, he just did a magnificent job selling products in which he has full confidence, and we are sure will be to our benefit into the future. So at the end of our visit to your office, he gave us confidence in the purchase we were making, therefore we left having signed up for a Solar System we believe we will be happy with. In addition James visited us this morning just to assist with the fine details of completing the Synergy forms and any last minute details not covered. I would thoroughly commend him for his professionalism and friendliness. Looking forward to the completion of our purchase in the same manner.
Good Afternoon, We have just purchased a 4 kw Premium System – Black Frame Panel from Mr James de Santos and we are emailing you to say what a professional rep you have working for your company. Mr de Santos was polite, very informative, understanding of our questions and concerns. Did not strong arm us with sales talk, he was very patient and charming. Can you please ensure that Mr de Santos’ manager is aware of our testimonial on his conduct and service.
We are amazed with the savings we are having, I've never had such a low power bill.
Hello Peter, just a little "thank you" for the time and effort you gave to me when I was purchasing my solar system. You made the purchase a lot less complicated for me than I was expecting, and the installing of the system was trouble free thanks to the skilled installers. It was all professionally handled. So many thanks to you and your company, it's good to know that I am now doing my bit to help generate some solar energy.
Thanks for making every thing so easy and straight forward re quoting and installation of solar panels at my daughters home at Sorrento Street North Beach. Everyone was so nice starting with you Louis through to people on the phone in your office, the installers....even the Western Power man was a delight. Once again, thanks.
The bill was for 64 days and it was $59.10!!!! I wish we had done it sooner, can you believe that.
My system is cranking, never looked back... From $800 bills to the last one $125 and about to make 10 Megawatts. Good work Louis!
Good morning Dave, just wanted to thank you so much for assisting us with our faulty inverter and for organising its replacement in such timely manner. I'm very pleased and satisfied with the level of support you have provided me. Thanks again!
In closing I cant speak highly enough of the services Infinite has provided from start to finish, from the admin to the sales rep Justin and extremely happy with the installers (Rob Hamilton ) First class all the way.
Thank you for the comprehensive email re above. We certainly have some reading to do! It is most noteworthy and heartening to see that Infinite Energy are so thorough in educating their clients about their product.
Hi all at Infinite. We had 14 panels fitted some 3-5 years ago. To say they exceeded our expectations (and your rep's savings estimate) would be a misnomer. Our latest a/c was $64.17, instead of $250.
I’d just like to say that the experience with Infinite energy has been first class so far – the sales rep was fantastic and the installers couldn’t have been more helpful! We’d had a few Solar companies come out to see us before choosing your company and Infinite seemed to stand above the other people in the engagement of your Sales person (and now also the installers) – thanks!
Thanks to the whole team at Infinite – it’s been a real pleasure dealing with both your staff and your contract installers who did a great job this morning. Very professional from start to finish!
Hi James, I just wanted to let you know that Jane and I are very pleased with the solar installation that Infinite Energy installed for us just before Christmas. We have been generating close to 35kW per day, so the system is more than meeting our expectations. Although I was overseas at the time of installation, Jane has confirmed that the installation teams were very professional, worked efficiently, left no mess and all the while were polite and cheerful - a credit to Infinite Energy and the respective contractors. Please pass on our thanks for a job well done to all the parties involved and we will certainly recommend Infinite Energy to any of our friends and colleagues considering a move to solar.
Just wanted to let you know the system is running and cranking!!! have had 40kW on some days!!! We were so impressed with the team who did the job. Eddie and his crew were fantastic. We are Owner Builders and have had to deal with a few "Tradies" over the past few years. They arrived early, and started work immediately. Nothing we asked of them was too much trouble. Great bunch of guys, hard working and we had a lot of laughs! Would recommend them without question.They did a fantastic job.We did tell them this, but please let your Boss know! We are so impressed with our PV System. I understand it is early days, only a week, but the system is delivering as promised. We had 6 Solar PV quotes before deciding to purchase our system with your company. A big Thank you to Infinite Energy. Love you guys!!
Just like to add that Infinite Energy have been very professional and I’d highly recommend them to anyone else wanting Solar Power installed.
Thank you again for the fantastic service that I have received from Infinite Energy - I have already recommended you guys to several of my friends & family.
James, I just wanted to let you and the rest of the team at Infinite know that I think you have been an excellent group to deal with. Through the process I began with you, then Caroline, Laura, Nathan-John-Sean (instal team), then some great follow up from Steven and Mark at the office late on Friday to help me get the wifi monitoring set up. Thanks to all of you for your help.
A quick note to thank you both for the speedy resolution to my inverter / solar array problem. Your warranty service is very good and it has been a pleasure. Thank you both for excellent work.
Please pass on a big thank you to the three guys who installed our solar panels the guy who signed it off was Edward Hermet, fantastic workers, clean fast and no problems. From start to finish it has been a pleasure to have done business with Infinite Energy.
Many thanks for the installation of our solar energy system. My husband and I found all your staff friendly, well informed and professional. The process was from beginning to end was trouble free. We would particularly like to acknowledge James Elliott. He was a pleasure to work with and went out his way to keep us up to speed on the installation process. James even made a special trip to connect the inverter to Solar Web on our computers. We will certainly recommend your company to our family and friends.
Very happy with service and can't think of any improvements needed.
The professionalism and promptness of the whole team made the process a pleasure. Thank you.
He was brilliant! We really appreciated having no pressure and the fact he presented us with the info and answered any questions we had, then left us to discuss it in our own time. The complete opposite to how other companies tried to get their sale.
From start to finish the service was exceptional. It would be hard to improve on that.
Thanks for a quality job, the installation team were very professional and did a great job.
We would like to thank Duan, Jason and Wess and all the other guys involved in installing our solar panel system. We are very pleased with how well the whole installation process was carried out and the way that Duan spent his time explaining how the system worked.
I would also like to express how pleased I was with the installers. They were on time, polite, courteous and the quality of work was exemplary.
Today I had the pleasure of having Mark Stevens come to my home to quote on a solar power system. Mark was very informative and answered all my questions (not that I had to ask many as he gave me all my options and explained them thoroughly). I found Mark to be very polite and very professional. He presented me with some quote options already printed for me to keep and he is also going to email another option to me for a larger system.
Being in a Sales orientated industry myself, it is a pleasure to come across someone who knows what they are talking about and gives you the information you need to help you make a decision. There is nothing worse than that feeling after you have dealt with a salesperson that the decision made was more theirs than yours.
I am sure that once I make my final decision that I will be doing further business with your company and will also be recommending Mark Stevens to clients and friends who are interested in your services.
Dear Infinite Energy Team & Mr. Sussmann, Now that the process is finalized we would like to thank you all for your professionalism, courtesy and prompt service. We thank you Mr. Konrad Sussmann not just for making the whole process smooth and simple but also for making sure that we get as much information as possible on the solar power system and the benefits of it and why we should choose Infinite Energy. After a few hours of explaining, not only that at no time we've felt pressured to commit but you managed to make the appointment interesting and pleasant as well. We are more than happy to recommend the company to all our friends.
Lisa is thrilled with the installation and has asked that I give a special mention of the installation team. She says they were fantastic and the whole process was a pleasure.
Please note I was happy with the service provided by infinite energy over the phone, and very impressed with the installers today. The electrician (Col) and the team were very professional, polite, and a pleasure to have around. I’ll be recommending your team to any of my friends who are interested in Solar.
Thanks again for resolving my issue today. I wasn’t expecting such prompt service! Normally with a lot of businesses, issues like these take several emails and then a certain amount of time until the problem is rectified. It’s a welcome change to deal with a company that has an efficient process with no mucking around when fixing their own faults, however minor.
As you know I carried out research into several solar suppliers before deciding on Infinite Energy even though your price was not the cheapest. However I believe that ultimately you get what you pay for. The system was recently installed and I just wanted to say how happy I am with it. I found the whole process to be very easy thanks to you and the Infinite Energy team. Sam and Mat arrived on time to install the system and explained what work they would be carrying out and exactly where the panels and inverter were to be positioned. They were very efficient; had the system installed in a few hours, removed all packaging, left no mess and explained in detail how the inverter works. I am a happy customer and would highly recommend Infinite Energy to anyone considering installing a solar power system.
I wish to say thank you to Sam and Dave for their professionalism in carrying out the installation. They were a pleasure to have working at our home, good mannered and good natured, fuss free. The panel fixers were good too – they came – installed –and left. No problems. Also thank you to Infinite Energy staff and Mark Stevens for the help given in choosing this very important but complicated system for our home. We are happy to recommend (and have done already) Infinite Energy to those interested in solar energy.
We got our Solar panels installed today and I just wanted to say thank you for sending such a nice bunch of young men out. They were very professional and made it so easy for us explaining everything we asked. We will highly recommend Infinite Energy.
I Just wanted to thank you all for your professionalism and prompt service. The team that came out to install the panels were excellent and informative. Your service has been outstanding and just thought I would let you know, as this sort of service is very rare now a days. Once again thanks so much to you and your team.
Thanks to all for your excellent service in installing our solar energy system. So far, it appears to be approximately halving our unit consumption.
We are extremely pleased with our system and the services of Infinite Energy and wish to thank you for a professional job. From my initial contact with David Sutton through to the installation, the team at Infinite where great. This was not a surprise as my background checks were very favourable and was one of the reason I selected Infinite. We did not know much about ‘solar’ but it was evident during my independent review ‘web forums’ etc that Infinite Energy not only offers reputable systems but also the customer service to match. Too often I have found trade related services in Perth to be substandard and that is why I’m very happy to endorse our experience with Infinite Energy. Like all solar system the value will be judge over a longer period, but so far our system is performing above expectation……
I had to let you know, we just got our next bill, for the past 2 months, and it was $142 - up a tad on last bill of $94.75 - but a whopping $600 less than this time last year!!! We have lived with the aircon on during these past months too. Awesome stuff. I'm just so happy with the result, I had to let you know.
The installation went ahead smoothly and the team were very professional. Thank you.
Hi David, thank you - that is good to know ! And you will be pleased to hear, whenever the topic of solar power systems comes up - I always make a point of recommending Infinite Energy and I say how pleased I am with every aspect of dealing with the company !! Thanks again, and all the best !
Thank you to everyone at Infinite Energy regarding my installation, I was very happy from start to finish and I appreciate the customer focus.
Really appreciate the time Pete put in even prior to the sale while we were just enquiring and then kept the customer service up.
I am so happy with my system. Yesterday I was producing over 4kw and already I have generated over 1.2Mw back into the grid. We are moving in to the house this week and can't wait till I get it hooked up to my computer for better monitoring. Please pass on my thanks to Peter and the team.
Thank you to you and your team the system and the installers all worked hard and were polite!
James was very personable, friendly, helpful and took the time to ensure we received and, most importantly, understood everything without being patronising. In short, he was brilliant at every step.
It was really based on the quality of the consultant (David Sutton) that I was convinced to go with Infinite Energy. David was patient and very knowledgeable and answered all my questions with integrity.
There was no excess pressure from the consultant to quickly signup. Very pleased with the whole process.
We were very pleased to have our PV system installed and up and running last week. The guys who installed our panels and connected up the system did a great job, they were very efficient and they cleaned up really well.
We were very happy with the installation team who gave good advice, were pleasant to deal with and professional. The installation is all neat and tidy. Operating instructions were clear and the system appears to be operating well. The choice of the SMA Sunny Boy inverter with panels in two directions is brilliant generating power throughout the day. We are very happy with Infinite Energy with service from start to finish and have already recommended to a number of people.
A quick email to say that the installers of the solar system on Tuesday were very professional, thorough and finished well inside the expected time frame. We already have some friends interested in solar panels and won’t hesitate to recommend Infinite Energy as the company to go to for this service.
You definitely have lived up to your reputation on-line as a company right from the start 5 weeks ago and through to execution of the job on Monday.
Just a quick note to say thanks to you and the team.
Paul and Warren have done a great job yesterday installing our system I'm very impressed with their neat work on site.
Thanks again Peter I look forward to the system performing for us and will be recommending Infinite to my friends and family.
I was impressed by your knowledge of what you were selling, I like to deal with people who know what they are talking about.
Just thought you'd be interested, we received our first full power bill today for the past 2 months... $94.75!! Down from $557.50. We couldn't be happier. And we haven't even got to the sunniest time of the year yet!
We have just installed a Solar PV System using 22 Sunpower Panels with an SMA Sunny TriPower 5000TL.
The service we received from Infinite Energy from everyone involved, from the Sales Team and Administration to the Installation was without doubt the most professional we could have hoped for. Our contract called for the connection of a new Heat Exchanger to the removal of our defunct Solar Heating and this was done to our complete satisfaction.
Please pass on our sincere thanks to all involved. You can be sure that, if we have the opportunity, we will be recommending your services as the best value for money.
Please pass on my thanks for the excellent service.
After the completion yesterday of our PV system installation I am now more than ever happy with the choice I made to go through Infinite Energy. All your staff have been an absolute pleasure to deal with and your installation crew yesterday did an absolutely magnificent job. They were prompt, polite, clean, and happy to answer any and every question I had during the process. Michaels attention to detail was highly evident during the installation and they were all just a great group of guys and are an absolute asset to the company. I will be recommending infinite energy to anybody I know interested in a PV system.
I just wanted to say thanks for the great backup service that your company has provided, the electricians have just been to my house and replaced the faulty inverter and everything is up and running again and like I said the service that your people have provided me with right from the first phone call to tell you about my problem with the solar system right up to the guys who were just here to swap the inverters over has been first class and my family and I are very grateful for the fast and professional service, your company and the people who work for you are top shelf, keep up the great job that you all do.
Thank you very much for the 'Referral cheque'. It is very much appreciated. Could you please pass my thanks onto Ryan who I thought was very personable & knowledgeable, no 'hard-sell' but obviously wanted our business. Also the installers were friendly, efficient & very tidy! We will certainly recommend you.
Can I also say we were very impressed with the installation team. They were on time, very efficient and did a great job.
Just a note, the young guys that did the installation were very polite and excellent workers and left the site very clean not something you get from all young fellas these days cleaning up on the job without being told.
My thanks to them and if you could mention to the boss please.
Dear Rohan, the Apricus hot water system and the solar energy system have been installed in my property. I would Like to thank both crew for their courtesy and professionalism, it has been a pleasure to have them working in my property. I would like to thank Peter Petrovsky for his professionalism and effort in providing a solar hot water system and a solar energy system that reflected my budget. I also would like to thank the lady at reception and a special thank you to Caroline Connolly for her professionalism, she has been sending emails with updates in regard to the progression of both installations.
From start to finish, everything was dealt with in a very professional way. Champion.
We were pleased with every aspect of the process. It was a real pleasure to do business with this company.
James was excellent and I would, if I could, woo him away from your company and ask him to work with me. 10 out of 10 for James.
I was so impressed by this young man, he was knowledgeable, patient, softly spoken, proud of the product he was selling, confident that the product would sell itself . He never once was pushy, but lead us confidently to a sale. The company should be awfully proud of this young man .... We certainly will remember him and are grateful that there are people like him in the world.
I have spent many years research renewable energy and am quite knowledgeable however David Sutton my consultant is the most informed person I have spoken to in regards to photovoltaic panels. He is a wealth of knowledge and will pass his number onto anyone I know that is looking to put photovoltaics on in the future. He should be held in high regard by the company.
Consultant and Infinite Energy were exceptionally helpful and efficient through the whole process.
Perfect job - the guys who installed the system were awesome.
The installation is completed. Ryan and his team are fantastic. It was a pleasure to have them here. All is going good and the panels look good as well. There were no added costs so we are glad we went for 5kw. The east west configuration not only works well for us but it seems others like it as well. This is just a note of appreciation to you for guiding us and allowing us to think bigger as we went along.
Just a quick note to say the help you provided and that of Infinite Energy in installing the upgrade to my solar system happened very quickly, seamlessly and most of all with any hiccups - from the moment I contacted you to when the contractor finished installing the system the other Friday - very easy and am very happy with how things are "ticking" along as the sun sends the rays and the system converts them into electricity - its great.
Thanks again David for all your help - I have been most satisfied with how everything has worked out.
These guys were superb – they worked from the back of the house and placed the panels so there’s a gap between the bottom of the panel and the pool pipes. All working beautifully.
It’s really good getting intelligent people who do their job well, don’t look for any issues, don’t complain – just a pleasure to have.
Many Thanks Jennafa, please pass onto the team our thanks, the whole process from the quotation to final completion was very impressive. We did get a number of quotes for the job and although others were competitive in price we felt that Infinite took the time to explain the installation in more detail that gave us the confidence to chose Infinite Energy, we will certainly recommend your company for the proficiency and attention to detail.
What I would like to say is just how impressed I am by yourself and Infinite Energy - you were the only company that gave real technical details and proper predictions for our solar output rather than just sales pitch, this was from your colleague James Goddard and his predictions were absolutely spot on, you have been equally impressive with being able to instantly give all the facts and figures while not being in the least pushy and also providing a good range of sensible options. I have, and will continue, to recommend your company and I trust you will forward this on to your management, I would like to know they've seen what good feedback your clients have.
I am writing to say that I am extremely happy with the way in which Infinite Energy has conducted itself right from the outset to completion. Everyone has been very helpful, courteous and obliging.
I would like to make a special reference to Mark, who has to be one of the nicest sales persons I've ever dealt with. He was so helpful, taking the time to explain everything in detail, it was obvious to me that he was very knowledgeable regarding the products he was selling. I also felt very comfortable with him, as he did not try to pressure me into a sale.
The very fact that he followed up with a visit after installation was also really nice.
I hope that you realise Mark is an extremely valuable asset to your company!
Dear David, l just wanted to thank you for the way that your company handled everything and that the installers where great guys, very professional with no mess afterwards which is strange in this day and age. l will be recommending your company to anyone that want to go green. Cheers Robb Venville
The best out of three quotes received, informative, professional and very helpful.
Peter was most accommodating of all our many questions and his knowledge was amazing. He has a similar property to ours, & we saw his installed panels.
I was impressed by the level of detail in the consultation (both over the phone and in person). Furthermore everything related to me by Peter checked out with information from other sources, and he was up to date on state requirements for the solar installation.
Very impressed with the way Louis came out to my home so quickly to discuss the system and quote.
To whom it may concern, I would like to express my sincere thanks to all involved in the install of our 3kW system, from the sales team/admin support/installer and electrician. All persons dealt with us in a timely and courteous manner which we really appreciate. Not only that, but we were kept up to date on all matters of the project and timescales, which were all adhered to. The install looks fantastic and when finished our property, including our roof and gutters remained free of construction debris from the install such as off cuts of electrical wires, tiles etc. I would have no problem in recommending Infinite Energy team as a solar provider to anybody.
Mark was excellent. His customer service skills are exemplary and Infinite Energy should be proud that he works for them. I will recommend Infinite Energy to anyone who is looking at installing a solar system as their price was competitive and seem to be using quality panels as well as high end inverters. Thanks Mark.
The whole process was made simple, with Peter explaining everything clearly. Peter and Infinite Energy went out of their way to help us. I have already recommended Peter to friends who are looking for Solar Panels. Thank you Peter and Infinite Energy.
There was no pressure to commit or sign a contract, in fact I think I brought up the topic first. This made the transaction stress free.
The sales process was extremely smooth and informative thus providing me with the necessary information to ensure I was aware of the process for installing my solar system.
Hi, Derek McGrath was an excellent man to deal with in all respects - installers were very professional and efficient - I have recommended Infinite to two other purchasers.
We appreciated being given information without being pressured in any way
Excellent service and product. Highly recommended
The Solar Consultant Konrad Sussmann explained how the system worked the best out of all the sales consultants I met, he really helped me to decide where to put the solar panels. I have recommended Konrad to all my friends. Well done "Infinite" I was very happy to meet your staff member, he is the best professional person I have met.
James made the Solar energy concept very clear and described the components well. We'd had previous sales consultants from two companies other than yours where the explanation was nowhere near as detailed but there was an air of expectation to sign up immediately. That was awful.
The service and knowledge of the sales consultant and contractors was impeccable. It was very pleasing. We would recommend you anytime.
Justin was incredibly helpful and informative.
I was extremely impressed with James from the moment he stepped foot into our house. He was polite, courteous and explained everything to make sure we chose a system that would meet our current and future needs. I felt very comfortable around him and trusted the information he was providing us (which was a complete opposite experience to the other companies we met with). I would definitely suggest James and Infinite in the future, the workmen who installed the system did an amazing job as well, the electrician did a very neat install. Overall, I am very happy and want to thank you, good service is so hard to find these days and also want to say a big thanks to James, he is an incredible asset to your business.
The process was smooth and efficient. I was very happy to have gone with Infinite Energy.
This is not an improvement merely highlighting that customer service is "King" and any company who has people like Mark working for them will go far. Mark returned to my home to load software on a PC and even offered to buy me a Blue Tooth device so I can communicate with the Inverter. Thanks again Mark
Just to let you know I just had a random Western Power safety audit/check on the 3kW system and every thing came up A-OK! Thanks again for a great system.
Many thanks for the excellent system your business has supplied and installed. Every member of your team we had contact with provided service of the highest quality. Lorraine and I would have no hesitation in recommending Infinite Energy to anyone thinking of installing a Solar PV system.
May I say once again Paul and Warren very nice guys and very prompt service. They are a credit to your company. Many Thanks
I just wanted to say our system went in last week and everything looks great. This was such a smooth and easy process right down to the great installation team; we will certainly be recommending Infinite Energy in the future.
Awesome Service - Congratulations, I can highly recommend Infinite Energy.
We had a solar system installed through Infinite Energy in July and were very happy with the service we received from our very first contact with the company. The professionalism and customer service of the sales consultant (Mike Dichiera) was a key factor in us deciding to choose Infinite, along with the amount of information and way it was presented on their website. Mike's service was great all the way through to installation and we would definitely recommend Infinite energy to others.